Shipping policy

Order Processing & Handling Times

All orders are typically processed and shipped within 7-10 business days unless the specific product description states otherwise. You will be emailed with a tracking number when the order ships.

NOTE: Orders containing any preorder item will ship in entirety when the preordered item(s) are ready to ship. Check the PRE-ORDERS UPDATES page for up-to-date information on when your pre-order item(s) are scheduled to ship!

Shipping & Delivery

Domestic orders typically arrive within 5-7 business days after the order has shipped, excluding Sundays, federal holidays, and unanticipated shipping delays. Timelines for arrival depend on domestic location. If an attempted delivery notice is left by the shipping courier, please follow up for redelivery or pickup instructions. Otaka House is unable to schedule redelivery attempts.

Orders are shipped via the United States Postal Service (USPS), Federal Express, or DHL. Otaka House will ship to P.O. Boxes and U.S. Military bases, residential, and business addresses.

Please make sure the address is entered in English and correctly formatted to avoid returns. Tracking numbers are emailed when the order ships. Once items are shipped, customers may track the package via the shipping carrier indicated in the shipping notification email.

Once a package ships, Otaka House cannot accept responsibility for the loss or damage of orders during shipment.